Payment Options
We offer several ways to pay your accounts so that you can choose the option that suits you best.
If you have entered into a market contract with us, you may have agreed to a particular payment method. Please refer to your contract terms and conditions for more details.
Direct Debit
Call us on 133 466 to arrange automatic deductions from your nominated account, or print out and send back the attached application form (.pdf file, 59 kb). Click here for more information about Direct Debit.
Credit Card
To pay your account by credit card online, click here to pay using our secure online payment form. We accept Mastercard and Visa. Or call us on 133 466. Credit Card payment is not available for customers on some contracts.
If you choose to mail your payment, please make your cheque or money order payable to TRUenergy. You'll find the address on your bill.
BPAY
It's an easy, convenient way to pay multiple bills during one telephone call. Just contact your bank, building society or credit union to make payments from your account.
In Person
At Newsagents: The Bill Express payment channel is no longer available.
At Australia Post: Simply present your bill and payment at any Australia Post Office or Australia Post Agency.
Australia Post BillPay
Pay by phone.
Request a payment extension
You can request a payment extension by using our online form.
TRUenergy supplies gas and electricity to residential and business customers. We retail energy in
Victoria, South Australia, New South Wales, ACT and Queensland.