Retail
TRUenergy is one of Australia’s largest energy retailers that services the energy needs of over 2.7 million households and businesses across South East Australia.
Offering straightforward, cost-competitive gas and electricity plans TRUenergy also has a range of accredited GreenPower products. Under a GreenPower product we purchase renewable energy on behalf of the customer.
Quotes for gas and electricity plans can be obtained conveniently online or by contacting us directly on 1800 596 517.
TRUenergy customers also have access to a range of complimentary services, which include advice and tools to help our customers better manage their energy consumption. Victorian and South Australian customers also have access to our Home Services which can assist households in locating accredited trades people in their local area.
Customer Service
As one of the largest energy providers in Australia, we recognise that customers’ energy needs aren’t just about providing gas and electricity - it’s also about providing great customer service. Our commitment to customer service was recently recognised in South Australia where we were awarded the Canstar Blue Most Satisfied Customers, Electricity Provider Award for 2010 and the Canstar Blue Most Satisfied Customers, Gas Provider Award for 2011.
We offer a range of complimentary services to meet our customers’ different energy needs. TRUenergy also has policies in place to assist customers who are experiencing hardship or need assistance in resolving an issue.
We’ve outlined our responsibilities in TRUenergy’s Customer Charter so that our customers know their rights and the level of service they can expect from TRUenergy as their energy provider.
Read about our customer charter