Customer Charters
Victoria
Based on the Retail codes for gas and electricity, TRUenergy has developed a retail energy charter. For customers on Standing Offer Tariffs (in VIC) or regulated tariffs (outside VIC), this document outlines the rights and responsibilities of TRUenergy to you and your responsibilities in the arrangement.
For customers on our market-based plans, this charter, together with the terms and conditions of your plan and the details outlined on your schedule form the agreement.
Foreign Language Versions
We have translated the charter into a number of languages. Click on the link to download the appropriate charter in your language.
New South Wales and Australian Capital Territory
Foreign Language Versions
We have translated the charter into a number of languages. Click on the link to download the appropriate charter in your language.
South Australia
If you have not signed a contract or agreed to a new arrangement with a retailer verbally, you are likely to be on a Default Customer Sale Contract.
The Default Customer Sale Contracts for gas and electricity are the South Australian Government's standard sale contract terms and conditions.