Our Values
Our values are more than just words on a page.
The behaviours, decisions and actions of our employees demonstrate a real alignment to TRUenergy's core beliefs and principles – the TRUenergy values.
The ability of our people to actively live TRUenergy's values is key to our business success and goes hand-in-hand with the three TRUenergy Brand attributes – Straight Talking, Positive Impact and Smart Solutions.
Our values are:
- We cooperate with each other and work as one team
- We share relevant information in a timely and effective manner
- We respect each employee's life outside TRUenergy
- We partner with experts and specialists in relevant fields
- We foster an entrepreneurial environment where innovative ideas are encouraged and supported
- We take responsibility for sharing our knowledge and skills with others.
- We listen to our customers and respond to their needs
- We attract, develop and reward talented people
- We take responsibility for optimising return on investment for our shareholders
- We are committed to exceeding customers' expectations and industry best practice standards
- We take pride in delivering excellence
- We recognise and reward exceptional performance
- We are passionate about this business and manage it as if we own it
- We work with intensity to continuously improve individual, team and business performance.
- We keep abreast of research and best practice to stimulate new ideas
- We regularly review and refine our product portfolio to meet our customers' changing needs
- We communicate effectively with relevant stakeholders when managing change
- We are flexible and adaptable and make effective decisions quickly
- We monitor market trends and stakeholder expectations to inform our planning
- We learn from past experience to help us prepare for the future
- We learn quickly when facing new challenges.
- We are open and honest in our dealings with others
- We value diversity and treat all individuals with respect
- We consult with key external stakeholders
- We model the TRUenergy values when engaging with the community
- We demonstrate high standards of transparency and ethical behaviour in all our business activities
- We comply with the word and spirit of the law
- We participate in regular compliance training and take responsibility for our actions.
- We actively support local community programs and charities
- We take action to ensure the safety, health and well-being of others
- We take pride in being a valued community member
- We are committed to the principles of sustainable development
- We responsibly manage and seek to reduce the impact of our business on the environment
- We encourage the use of green energy products.