Contact Us
General Enquiries
For general enquiries please email us using our online email form. You can also call us on 133 466.
For all your enquiries, our customer service hours are:
Monday to Friday: 8.00am to 6.30pm AEST
(Closed on national holidays)
Please be aware, we endeavour to contact you regarding your inquiry within 5 business days for emails (including via our online email form), and 5 business days for letters and faxes.
TRUenergy contact details
| Account enquiries & quotes | 133 466 |
| Gas Faults and Emergencies: | |
| Victoria | 132 083 |
| South Australia | 1800 808 526 |
| Electricity Faults and Emergencies: | |
| Victoria | 133 466 |
| South Australia | 131 366 |
| Click here to report a Fault or Emergency |
|
| For homes & businesses under construction requiring meter installation: | |
| Electricity Meter Installation | Ph 1300 137 473 |
| Fx 1300 136 651 | |
| Gas Meter Installation | Ph 1800 818 378 |
| Fx 1800 654 295 | |
| Other numbers: | |
| Gas appliance repair and maintenance | 132 170 |
| Interpreter service | 131 450 |
| Large business sales enquiries | 1300 362 466 |
| TTY (Hearing Impaired Service) | 1300 368 536 |
| Calling from overseas | +61 3 9422 2968 |
| Life Support Enquiries | 133 466 |
Victorian Postal address:
TRUenergy
Locked Bag 14060
Melbourne VIC 8001
South Australian Postal address:
TRUenergy
Locked Bag 14060
Melbourne VIC 8001
New South Wales and ACT Postal address:
TRUenergy
Locked Bag 38
Silverwater NSW 2128
Queensland Postal address:
TRUenergy
GPO Box 756
Brisbane Qld 4001
Not happy with our service?
In the event that we have not been able to satisfy your inquiry, please review our complaints handling process, for advice on what steps to take next.