Can I make a payment online?
Yes you can. You can pay your account with a Visa or MasterCard credit card by using our secure online payment form or if you prefer you can make a payment over the phone on 133 466.

What are my payment options?
We have a range of payment options available to our customers.

Can I have an extension to pay my account?
We have a range of payment plans available that can help make managing your budget easier.  If you are having difficulty paying your account, call us on 133 466 to discuss your options.

What payment plans do you have available?
We provide a range of payment plans that make managing your budget easier.

Why is my bill so high?
There are a number of reasons you may be experiencing a high bill. If you have any further concerns about the size of your bill, or would like some tips on how you could save energy, call us on 1800 141 529.

Am I entitled to a concession on my bill?
Depending on your individual circumstances and the state in which you live, you may be entitled to a concession on your gas and/or electricity account. We have a summary of the different concessions available in each state and the relevant State Government websites that contain more information on concessions.

Why is my bill estimated?
We try to base all accounts on actual meter reads. When your meter cannot be accessed we apply an estimated read based on what we know about your normal use.

Why is my bill delayed?
There are a number of reasons why your bill may have been delayed.  Most delays occur when account information is either incorrect or incomplete. An example of this is when we have not received a meter read for your account. We would be unable to bill you as we cannot identify how much energy you have used. If you have any concerns regarding your bill please contact us on 1800 143 097.

What is the supply charge?
A supply charge is a fixed daily cost that is charged for providing you with energy (gas or electricity)

What is the NMI on my electricity bill?
The NMI is the National Meter Identifier. This number is used to identify the electricity meter at your property.

What is the MIRN on my gas bill?
The MIRN is the Meter Installation Reference Number.  This number is used to identify the gas meter at your property.

I'm moving home what do I need to do?
Let us take the hassle out of moving house. Use our online application to connect your Gas and Electricity

What rate am I on?
You can find your rate on the back of your most recent bill under 'charge/rate'. If you need some assistance, call us on 133 466 or complete our online enquiry form. Don't forget to include your address and account details.

When is my next meter read due?
Details of your next scheduled meter read can be found on your bill. If you need assistance, call us on 133 466, or complete the online enquiry form. Don't forget to include your address and account details.

How can I find out my account balance?
You can call us on 133 466 or complete the enquiry form and we'll provide you with that information. Don't forget to include your address and account details.

I'd like more information on price changes
Visit our pricing pages for more information on changes to your energy rates.

I want to know more about Green Energy
Visit our Green Energy pages for more information on how you can help minimise your impact on the environment.

What are TRUenergy doing to help the environment?
We recognise that we have a responsibility to develop and implement effective greenhouse gas reductions solutions. Read more about our climate change strategy.

How can I reduce my energy use?  
There are many ways you can reduce your energy consumption which could also help you save money on your next energy bill. Visit our energy efficiency pages to find out how.

TRUenergy offers a wide range of solar system configurations to meet your needs, visit our Solar Solutions pages to find out more.

For more facts about Smart Meters and how they will affect you, visit our Smart Meter pages to find out more.