Concessions

We offer concessions to customers holding an eligible Pensioner Card or Goldcard on behalf of the Department of Human Services. There are a number of different concessions available that cover a variety of situations. Call us on 133 466 to find out more.

You can register your concession details using our online form.

If you're registering your concession details for the first time you need to call 133 466

ACT

We offer concessions to customers holding an eligible Pensioner Card, Healthcare Card or Goldcard on behalf of the Department of Disability, Housing and Community Services. There are a number of different concessions available that cover a variety of situations. To find out more call us on 133 466 or visit the Department of Disability, Housing and Community Services.

NSW

We offer concessions to customers holding an eligible Pensioner Card or Goldcard on behalf of the Industry and Investment NSW. There are a number of different concessions available that cover a variety of situations. To find out more call 133 466 or visit the Industry and Investment NSW.

QLD

We offer concessions to customers holding an eligible Pensioner Card, Healthcare Card or Goldcard on behalf of the Department of Communities. There are a number of different concessions available that cover a variety of situations. To find out more visit the Department of Communities website.

SA

If you are eligible for a concession, you can register your concession details by contacting the Department for Families and Communities (DFC) concessions hotline directly on 1800 307 758, or access an on-line application form at www.sa.gov.au/concessions. Unfortunately, due to SA regulations you can not register your concession card details here.

VIC

We offer concessions to customers holding an eligible Pensioner Card, Healthcare Card or Goldcard on behalf of the Department of Human Services. There are a number of different concessions available that cover a variety of situations. Call us on 133 466 to find out more, or visit the Department of Human Services website.

FAQs

What is the new Annual Electricity Concession and does the Winter Energy Concession still apply?

The Victorian Government's Annual Electricity Concession replaces the Winter Energy Concession (for electricity only) and came into effect on 1 March 2011. It provides eligible Victorian concession card holders with a 17.5 per cent rebate on every electricity bill. As the application of this year round electricity concession requires a change to our billing system, eligible concession card holders who receive a bill between 1 March and May 2011 will not have the concession rebate applied to their account. However, we will add an adjustment on the first bill these accountholders receive after May 2011. The adjustment will be backdated to 1 March 2011 to ensure that full rebate entitlement is paid.

Please note that the Winter Energy Concession will only provide a discount of 17.5 per cent off gas bills, for the period 1st May to 31st October (inclusive).

Information about the new concession can be found on the concessions website www.dhs.vic.gov.au/concessions

Am I entitled to the Annual Electricity Concession and the Winter Energy Concession (gas) on my account?

You may be entitled to the above concessions if you hold any of the following cards:

Pensioner Concession Card
Health Care Card,
Veterans' Affairs Gold Card

Call the Department of Human Services on 1800 658 521 to find out if you're eligible.

What are the Winter Energy Concession (gas) eligibility dates?

The Winter Energy Concession provides a 17.5 per cent discount off gas bills from 1 May until 31 October (inclusive).